EMPLOYEE SPOTLIGHT
OF SERVICE 10 YEARS
CELEBRATING
ROGER HARPER
Roger Harper , Store Manager Fink’s Jewelers Charlotte, NC (615) 236-8176 • Roger.Harper@finks.com
R oger Harper, store manager at SouthPark in Charlotte, NC, is celebrating his 10th anniversary with Fink’s Jewelers this spring. With more than 25 years of experience, Roger has grown and flourished professionally over the past decade. Originally brought in as a sales associate, Roger earned the store manager title five years ago, and we’re proud of the work he does and the inspiration he brings to our team and clients in the area. AN ENERGETIC LEADER One of the first things people will tell you about me is that I’m full of energy. My goal as store manager is to incorporate a fun, energetic atmosphere and embrace technology where I can. I really lean into being more client-focused as well as giving our employees a chance to speak up and be more involved in shaping the future of this store. I think that’s really where I want to leave my mark. CUSTOMER INTERACTIONS ARE EVERYTHING Getting to know clients is so important. When you know their birthdays, anniversaries, and engagements, you get to be a part of those special moments — and sometimes, clients turn into friends. I’ve had the honor of being at weddings and celebrations of all types. I’ve even been invited to dinner parties and golf outings with clients. THE CULTURE IS SPECIAL AT FINK’S It’s an open-door policy around here. If I have a question, I know I can pick up the phone and call Matthew or Marc Fink and they’ll answer. They are also in the store often, so seeing our owners regularly helps maintain this tight- knit culture that’s so special and unique to Fink’s. Customers notice it, too. It’s like Cheers around here! You walk in, and everyone knows your name. TRUMPETS AND SKETCHES AND SHRIMP BOATS? OH, MY! I’m a pretty open book, but not everyone knows about my musical talents and sketching abilities. I used to play trumpet, trombone, and baritone bass guitar, and I’d sketch for anybody who would ask — mostly comics and shrimp boats. I grew up in Holden Beach, North Carolina, where my stepfather is a commercial fisherman and my godparents run the shrimping industry. As a kid all the way through college, I worked on the docks during the weekends and summers. We’d wake up at three or four in the morning, head out, fish, and then come back. I learned a lot back then — and used to have a better tan. It was great.
10 FINK’S JEWELERS MAGAZINE
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